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Refund Policy

 

PAYMENT, REFUND AND CANCELLATION POLICY

 

Please read these Terms carefully before using the Website, which is an online marketplace. For the purpose of clarity, it is hereby stated that the Website is not engaged in providing any services by itself but is a platform, which merely connects the Hosts with the Guests.

 

PAYMENT:

By the use of any of the payment method/s available on the Website by You, Shareous shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to any of the following:

Lack of authorization for any transaction/s; or

Exceeding the preset limit mutually agreed by You and any bank/s; or

Any payment issues arising out of the transaction; or

Decline of transaction for any other reason/s.

Please note that:

Transactions, transaction price and all commercial terms governing the provision of services are bipartite contractual obligations between Guest and the Host.

Shareous acts merely as a facilitator being an independent platform and at no point in time, enters into any direct /contractual arrangement with the Guests with regard to the services provided by the Hosts.

Use of the payment Facility shall not render Shareous liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, or fraud as regards the services listed on the Website.

You have specifically authorized the Website or its service providers to collect, process, facilitate and remit payments and/or the transaction price electronically.

Your relationship with Website is on a principal to principal basis and by accepting these Terms You agree that Website is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on the Website that are paid for by using the payment facility.

You understand, accept and agree that the payment facility provided through any third party on the Website is neither a banking nor financial service provided by Shareous, but is merely a facilitator providing an electronic, automated online electronic payment collection and remittance facility for the Transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility Website is neither acting as a trustee nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

 

CANCELLATION AND REFUND POLICY:

Customer will be entitled to a refund of booking fare only if the cancellation of the booking successful and not under any other circumstances.

Hosts are not entitled for any refund upon successful cancellation by guests.

Guests are entitled for 100% refund without any cancellation fee for cancellations done 15 days prior to sharing the property.

House booking cancellations by guests are entitled for a cancellation fee of 10%  for cancellations done between 2 to 15 days prior to sharing the property and a cancellation fee of 25%  for any cancellations done within 48 hours to sharing the property.

Ware-House/office booking cancellations by guests are entitled for a cancellation fee of 20%  for cancellations done between 2 to 15 days prior to sharing the property and a cancellation fee of 40%  for any cancellations done within 48 hours to sharing the property.

Refund of the booking would be processed within 5 days from the time of canceling.